Frequently Asked Questions

What Is A Serviced Apartment?
A serviced apartment is a fully furnished residential apartment that is let out on a nightly basis in a similar way to a hotel room. All our apartments are fully furnished and have fully equipped kitchens or kitchenettes and WiFi. They all have washer dryers or access to laundry facilities. They are all cleaned and have linen and towels changed weekly or daily.   

What is the difference between a Hotel and a Serviced Apartment?
Serviced apartments offer more space, flexibility and privacy. A serviced apartment can be more cost effective than an equivalent hotel room, especially when you are staying for 7 nights or more. For all durations of stay, savings will always be made on typical hotel costs like hourly internet rates, laundry bills, TV charges and inflated bar, restaurant and mini bar prices. 

Which Types Of Serviced Apartment Do You Offer?
We offer serviced apartments in dedicated apartment buildings containing only serviced apartments usually with a reception or concierge facility onsite. We also offer aparthotels – these combine the benefits of apartments and hotels, providing a serviced apartment in a hotel type environment and often have a 24 hour reception and facilities such a restaurant, bar, meeting rooms, conference facilities, gym, leisure facilities, parking onsite.

The Benefits
All our apartments have kitchens meaning less need to dine out all the time – less expensive and probably a more healthy option! Serviced apartments offer more space, privacy and freedom. This is particularly convenient when travelling with a family as you can all stay in the same apartment.

What Will My Apartment Contain?
All apartments are different as are the facilities but they all have kitchen/kitchenette, sitting/living area, sleeping area and bathroom. Most properties have free Wi-Fi and TV and most have much else besides. If you have particular needs please let us know at the enquiry stage and we will ensure that you receive a quote for the most suitable type of apartments for you. All apartments are provided with the equipment you would expect to find in a home such as furniture, electrical and kitchen appliances, soft furnishings, kitchenware, bedding, fresh linen and towels. 

Is WiFi provided?
Complimentary WiFi is provided at most of our properties. Please make your internet requirements known when you enquire.

Are Your Rates Competitive?
We have well established relationships with our property partners and always do our best to offer the best possible rates to our guests. For stays of 7 nights or more, serviced apartments tend to work out cheaper but for longer stays the reductions can be very substantial. Please note that in the UK VAT is payable at 20% and for serviced apartments this reduces to just 4%. This means that for longer stays serviced apartments are an extremely cost efficient option for both corporate and leisure travellers.

Making The Choice That Is Right For You

A Studio Or One Bedroom Apartment?
Studio apartments tend to be similar to hotel rooms offering open plan accommodation but with a kitchen included – everything is in the one area except for the bathroom. One bedroom apartments have a bedroom which is separate from the living and cooking areas – and a separate bathroom of course. 

Are Your Properties Pet Friendly?
Some properties welcome pets but each property has their own pet policy. If you wish to bring your pet with you, please make this clear when you make your enquiry.  Please click here to see pet friendly properties >

Can I Smoke In My Apartment?
No – most of our properties are non-smoking and this tends to include apartments and communal areas. In certain cases smoking is permitted in external areas such as balconies and terraces but please check restrictions first. Please note that additional cleaning charges may apply if you smoke in a non-smoking apartment.

What Security Do Serviced Apartments Have?
Security features vary from property to property and include CCTV, entryphones as well as manned reception desks. Most residences feature in-apartment safes. If you have specific requirements please let us know.

Do you welcome disabled guests?
Yes – we do indeed. If you have access requirements, please let us know at the enquiry stage and we will advise you on the best options for your stay. Wheelchair access, grab rails and walk-in showers are offered at certain locations. There are lifts in most properties as standard. It is important that the facilities offered match your needs so please speak with us first. 

Within The Apartment

How often will the apartment be cleaned?
All our apartments are cleaned at least once a week, many as often as 7 days a week.  Please see individual properties for detailed information.

How many people can use the apartment?
The maximum occupancy of each apartment type can vary but tends to be along the following lines. Studio apartment – two guests, One bedroom apartment – two guests, Two bedroom apartment – four guests, Three bedroom apartment – six guests. In many cases an extra bed, sofa bed or cot can be provided to allow space for an extra guest. When contacting us, please let us know exactly how many guests (adults, children and babies) are in your party – and their bed preferences – and we will tailor our quote to offer the most appropriate accommodation for you. 

Do you provide bedding or towels? 
Yes.  Fresh bedding and towels are provided for all guests and changed regularly. Please see individual properties for frequency.

Can I view before I make my booking?
Absolutely. Please call us on 07745 533462 to arrange viewing.  Viewings are, of course, subject to availability at your requested property.

What does the kitchen offer?
All serviced apartments have a fully equipped kitchen or kitchenette with at least an oven, microwave, hob or hot plate, fridge, glassware, crockery, cutlery, cooking utensils, pots and pans, washing up facilities. Many offer dishwashers and washer/dryers too.  Please let us know at the enquiry stage whether this is important for you.

The Booking Process

How Soon Should I Book My Apartment?
Please let us know as soon as you know you are coming to London. We are always happy to take your booking at the last minute but we ideally we recommend that you contact us at least a month before check-in so we have the best chance of finding the most suitable property for you. If you are coming to London at Christmas please give us as much notice as possible. But please be assured that we always do our best to help with all bookings, regardless of when you enquire.

What is the minimum reservation period?
The minimum stay period at most of our properties is just one night!  Therefore you will only need to pay for the number of nights that you stay. But you can stay for as long as a year…. It is also possible to extend your stay once you have arrived. Please note that the minimum stay can vary from property to property – please be assured that we will inform you of any restrictions both at the enquiry stage and again at the reservation stage. 

How do I make a reservation?

Online
Our website lets you search using your dates, preferred locations and number of guests. Once you have selected the apartment that matches your requirements, please complete the booking request and we will revert soonest with confirmation of the availability and best price for you. We take pride in our efforts to obtain the most competitive rates for Go London guests.

By phone
We welcome bookings by phone – please call us on 07745 533462.

What is the cancellation policy?
Each property has a cancellation policy and these vary. You will need to give a certain amount of notice, both before arrival and once in house, to make amendments to your reservation without any charges being applicable. Please notify us by phone or email if you wish to cancel your booking. Our team here at Go London Apartments always confirm all booking terms and conditions, including the cancellation policy, at the reservation stage. These will all be included in the booking form.

How do I amend my booking?
If you need to amend your reservation, please contact us immediately. All extensions are generally made subject to availability and if you wish to shorten your stay you may be subject to cancellation charges if you don’t give the notice required by the cancellation policy. We always do our best to help with  amendment requests, so please get in touch as soon as you know that you need to make a change.

When Do I Pay?
Payment terms and conditions vary from residence to residence but generally payment is required at the booking stage or at the time of check in. Full details will be provided in your booking form. What’s included in the Rate I Am Paying? At all properties, the rates include utility bills (council tax, water, heating, electricity, gas, telephone line rental and TV licence), internet access, maid service.  The following are usually subject to an extra charge: outgoing telephone calls, increased frequency of maid service, premium TV channels. 

Are the apartments air-conditioned?
Most of the apartments we offer are air-conditioned. Please click here to see our air-conditioned apartments >

Check In – Arrival And Departure

What happens when I arrive at the property?
Different apartments have different check-in procedures. Most of our properties have a hotel-style reception desk where you collect your keys. The minority have a meet-and-greet service or a system whereby you will be given an entry code to get into the building and once inside you will use another code supplied to access a mini-safe where you will find your apartment keys. You may be shown around the apartment by a member of the management team. If it is a self check-in property you will find instructions within the apartment explaining how to connect to the Wi-Fi and operate any appliances.

What Time Can I Check Out?
The standard check out time is usually 10.00 a.m., although this does vary from property to property. Full details of your check out process will be provided to you at the confirmation stage of your reservation.

Early Check In
This is sometimes available and is usually subject to availability. In order to guarantee early check in it is usually necessary to pay for the night before. Most residences will hold your luggage for you while you wait for access to your apartment. 

Is There An Option For Late Check Out?
Late check-out is sometimes possible on request but in order to guarantee this it may be necessary to pay an additional charge and this will, of course, always be subject to availability. Residences with concierge faciltiies and manned reception will usually hold your luggage for you for a limited time after you have vacated your apartment. Please ask at your property.